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FREQUENTLY ASKED QUESTIONS |
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ONLINE COMPUTER HELP GUARANTEED |
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Computer help desk from Live Tech Online. We fix your
computer online while you watch. Remove viruses, spyware, general maintenance and other computer
problems.
Our first priority
is helping you solve your computer problems.
We stand behind
our service 100%. When you get computer help
online, we guarantee that you will be
fully satisfied with the computer help service we provide you. If,
for some reason, you are not completely satisfied,
just let us know and we will do everything we can to
ensure we help you solve your computer problems. Not only do we want
to help repair your computer problems effectively and
efficiently, we believe it's important that you are
given the opportunity to learn about your computer
in the process. Because we provide online computer
help
while you watch, you can make the most of this
one-on-one help lesson by learning how to kill viruses,
speed up your computer, avoid other common problems,
or ask us about anything else you may be concerned
with.
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HOW
CAN LIVETECHONLINE.COM HELP ME? |
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- All it takes is a phone call to get the
online computer help process started. Then, with your authorization, our technician will be able to view your computer screen and help repair your problem without either of you leaving your desk. You can sit back, relax, and watch as your computer appears to ‘magically’ repair itself. It’s not only a hassle-free process, but it allows you to witness how the repairs are done, making it a great learning experience for you.
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IS
ONLINE SCREEN SHARING HELP SAFE? |
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- Yes. The software we use to view your screen is completely safe. A livetechonline.com session can only be initiated by you, meaning that we are never able to view your computer without your permission. Once the session has been started, you have the ability to override our technician or end the session at any time just with the touch of a mouse. Our technicians only do what is necessary and required to repair your computer problem. After their work is complete and the connection has been terminated, the technician never has the ability to re-connect to your computer unless you initiate another session.
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HOW MUCH DOES
ONLINE COMPUTER HELP TECHNICAL SUPPORT COST? |
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- We offer various support packages for you to choose from depending on your particular needs. The two types of packages are ‘Time Packages’ and ‘Service Packages’. Time plans are as low as $0.99/minute—a price much cheaper than what you would have to pay for a technician's help when coming to your home or office
for computer help. Our service packages consist of a particular series of operations to be performed by our technicians, regardless of how long the process takes. Having trouble figuring out what would be the best plan for you? Just call and explain to us the nature of your problem and we will be glad to offer you our FREE advice on the most efficient way we can
give you computer help.
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HOW DO I MAKE A PAYMENT? |
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- We accept payment by Visa or MasterCard
for computer help.
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HOW LONG
DOES IT TAKE TO HELP FIX COMPUTER PROBLEMS? |
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- The time it takes for us to fix a problem
with online computer help depends on a few factors such as the operating system, the speed of internet connection, and the nature of the problem. Most
online computer tech support issues are easily solved in under an hour.
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ARE YOUR COMPUTER TECHS QUALIFIED? |
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- All of our technicians are highly qualified. They are well educated and extremely experienced in all areas of the computing field. They fully understand how a computer system works enabling them to help solve even the most complex
computer problems you may have. Livetechonline.com technicians are all based in North America—we do not use overseas call centres. We promise you will understand the
online computer help you're receiving.
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WHAT TYPES OF COMPUTER PROBLEMS DO YOU HELP FIX? |
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- We provide online computer help
for any PC computer with a Windows based operating system. Some of the most common computer problems we help solve are:
- Killing viruses—Computer viruses can wreak havoc with your PC. They can cause damage to your files or slow down your system to a crawl. Our technicians will get rid of your virus and will explain the steps it takes to keep them away for good.
- Speeding up your computer—Just like most things in life, your computer needs regular maintenance to keep it running smoothly. A routine checkup from our technicians will help find anything that may be slowing your computer down.
- Diagnose and Repair Faults—With your permission, our technicians will access your computer to find the cause of the problem you are experiencing. Once we have found the cause, we then execute practical and reliable solutions that work.
- Configure your system—Software that is not properly installed or configured can be the cause of a variety of problems. We can reconfigure your system to get its performance at its best.
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SPEAK TO AN AGENT
NOW FOR ONLINE COMPUTER HELP AND GET A DIAGNOSIS FREE! CALL
1-866-LIVE-FIX (1-866-548-3349)
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Click to purchase online technical support.